I am very satisfied with the customer service I received from SERVPRO of Amador/Calaveras Counties. I had Sonja, Christian and Julio come out to my house and they provided great knowledge and took care of all of my questions and concerns. Connie helped with the billing and she was very friendly and professional. Great customer service all around.

Connie was very helpful when I called about water damage caused by dishwasher leak. She returned my call quickly and had someone out in 2 hours! Sonia, the tech who came got right to work after explaining what was going to be done. She was awesome! Very organized and efficient. Highly recommend!

I recently had the best experience from SERVPRO. Sonja and Carmen came to the house and treated my with kindness, compassion and respect. They worked quickly and efficiently. They made a tough day much better. Thank you so much.

I called SERVPRO of Amador/Calaveras Counties per recommendation  of my insurance company on October 17, 2020 after my washer overflowed (5 hours) upstairs causing a lot of damage to both up & down stairs.

Connie, the Amador/Calaveras SERVPRO manager was quick to respond and had Sonja and her assistant there as quickly as they could get to Jackson.

Sonja (& her assistant) were professional and were quick to stop any further damage. She explained all procedures and what would come next. She came each day for the next 5-7 days to continue the process. On the final day two gentlemen came to remove the rest of the drying equipment, Both as equally professional and efficient as the rest.  

Sonja is very knowledgeable in what she is doing. She took the time to explain things to me and made herself available to me by phone as well.

Connie not only handled the office, Dispatch and financial end of this but also was available completely to answer questions and speak with several insurance agents from at least 3 different states. She coordinated everything including my repairs.

I would definitely recommend the SERVPRO of Amador/Calaveras Counties especially Connie and Sonja leading their teams. This was a devastating experience and they helped get the flood under control and helped me with every aspect! 5+ stars each!

Call them, you won't be sorry!

THANK you SERVPRO of Amador/Calaveras Counties 5+ stars!

I am very satisfied with the customer service I received from SERVPRO. I had Sonya, Christian and Julio come out to my house and they provided great knowledge and took care of all of my questions and concerns. Connie helped with the billing and she was very friendly and professional. Great customer service all around.

I recently had the best experience from SERVPRO. Sonja and Carmen came to the house and treated my with kindness, compassion and respect. They worked quickly and efficiently. The two of them made a tough day much better. Thank you so much to Connie, in the office, as well. She also help me through the process with amazing customer service. 5 stars to this place for sure.

Paul & staff are amazing. They actually do come back to clean if they do not get it right the first time... AT NO CHARGE... Thanks Paul

I am writing to recommend the services of the SERVPRO of Amador/Calaveras Counties fire response team. Project Manager Tom Lowe, Christy Page, Petra Arce and Mary Ann Escarsega have been cleaning up the damage from the fire and smoke in the home.

I was impressed with the quick response and the concern they had for the property of the home. The staff was very courteous, polite and helpful throughout the duration of the job.

I feel it is important to mention the attention to detail that the team put forth in order to do a job correctly. I was impressed with the hard work done by the team.

I feel confident in recommending SERVPRO of Amador/Calaveras Counties and the team mentioned for services needed to clean a structure due to damage.

My SERVPRO of Amador/Calaveras Counties Technician and his assistant were everything you would expect of good customer service! They went above and beyond my expectations. Thanks guys, keep up the good work!

SERVPRO of Amador/Calaveras Counties has taken great care of my mothers personal items during this time. They've been wonderful to work with.

I contacted Perry at SERVPRO for some work on my residence....Perry personally came out and completed the estimate. Then his team came out and completed the work on schedule. Everything about the transaction was great, from the price to the professionalism of the SERVPRO staff. Highly recommend Perry and his team.

SERVPRO came out on an emergency water loss for us after a summer thunderstorm got one of our office wet. They were fast on arriving and got us dried out quickly. Thanks!

SERVPRO did an amazing job Connie, Tom, Julio, Christian, Paul and Sonja by making sure they took care my family while floor damage in my home .They all worked hard for a few days and late to make sure it was done ASAP .I mean every individual worked hard and good people.Connie the office manager very nice, sweet lady and on the top of helping me out. She even helped look for contractors ASAP and when I mean she took care of me .She sure did. I mean knowing the situation we are in with this pandemic and know how valuable it is to be in home she had contractors call me ASAP. I am soon to have my home put together. I will recommend this people in a heart beat and also they enjoy working together as a team and there happy to know they finish the job right. Thanks SERVPRO.

It was almost 2 years ago, but when we had a whole disaster, they were there and took care of things. We had no idea how dangerous our home was without the testing they had done. The crew they sent out was always kind and understanding.  I was even comforted at one point.

They showed up when and where they were supposed to and did their best to make it easy on us as possible.

I'm updating it to give credit to the great team that worked on our house.  I spoke with Connie Hernandez the most since she was handling our scheduling.  Petra Torres (if I remember correctly) was directly involved in the clean up (all the ladies were super sweet).  Tom Lowe and Paul Medinger were also a huge help with the cleanup and especially for getting our home security online when the internet was briefly unplugged.  I had spoken with each of these people multiple times and was already impressed with their performance and professionalism.

What an Amazing Company! Friendly and Professional Crew. Quick to respond and Quick to finish. We we’re treated like Family! I would recommend them to everyone I know! Thank You SERVPRO of Amador/Calaveras.

Thank you very much for sending two fine gentlemen to do our duct cleaning. GREAT job guys!! Thanks and we shall use your services again in the future.

I was referred to SERVPRO Lodi from SERVPRO of Tracy.  My dryer wasn't drying on one cycle.  I had the Geek Squad come and check it out and he said it wasn't the dryer but the duct was clogged.  I wasn't sure if this job was considered essential but after a month of having the hose put in a bucket with water, I gave them a call.  Connie was very nice and had her crew come out the following week.  Tom and Julio did a great job!  I had 18 years worth of lent/dust come out.  They got me hooked up and vacuumed all the mess.  Even though I thought I was cleaning out the duct, I think I might of pushed it in further.  Thank goodness no fire happened.   Thank you SERVPRO!

I used SERVPRO back in 2017 I woke up to a flooded home, with it literally raining through the ceilings in my downstairs. I was a nervous wreck! I called SERVPRO and Connie answered the phone and she told me everything's going to be ok, we will help you. Her compassion and excellent customer service is what brought me back to SERVPRO now in 2020.
Our company in Lodi is using SERVPRO to disinfect the workplace due to the COVID pandemic. Connie... again best customer service EVER!!! sent out her wonderful techs.
Petra, Carmen, Julio, Tom and Paul. They do a fantastic job fogging and deep cleaning our work place environment. Everyone's minds are a little more at ease now.
Thank you Connie and the team for all your hard work!
Shannon Ramirez
HR Director
Schaefer Systems Int.

Thought I'd have to repaint the interior of my large home. But the pro painter said to call SERVPRO of Lodi to clean soot from all my walls & ceilings throughout all living areas, kitchen, master bed & bath. This was an accumulation of soot from wood burning stove. Connie gave excellent customer phone service and got my inspection done same day I called. The two SERVPRO inspectors were also exceptional. Then Carmen and Petra came for three full days. They arrived on time every day, having to drive 1 1/2 hours each way from Lodi area up into the foothills. They were very professional, experienced, and knowledgeable. So very courteous, extremely focused and organized. Such hard, 'non-stop' workers! They did such a thorough and excellent job, I would highly recommend them to anyone. They did such a great job, I do not have to paint!

Our house recently suffered massive smoke damage. I used Yelp to find SERVPRO of Lodi. They handle smoke & fire clean up so we gave them a call. Tom Lowe brought a huge special fan that cleans the air. Their technician was super nice and their pricing was very fair. Connie Hernandez followed up by phone too. I recommend them if you too leave a pot of rice on the stove for too long.

We recently had SERVPRO of Lodi come help us with a leak in our house. The team that came out first was Sonja, Julio and Nester. They were extremely professional and wore masks and gloves, being conscientious of the current Covid situation. The team (Julio and Nester) worked hard and efficient at identifying the possible source of our leak problem. Sonja was very good at communicating all aspects of the clean up process. She was extremely easy to talk to and great to work with. VERY professional.  A couple days later, Julio and Petra returned to follow up. Thank you BOTH!!! Julio has been phenomenal during this whole process and going above and beyond to make sure we were comfortable. Connie has been so friendly and making sure things run smoothly; also being there when we had any questions. Happy with our experience. :)

Connie of SERVPRO went out of her way to help my customer in Lodi.  She is very professional and will go above and beyond to help people. I would recommend SERVPRO and especially Connie to everyone.
Terri from Ron Andre's State Farm, Sacramento

Connie always gives us great customer service, making sure we get the cleaning dates we need. Tom and his crew seem to do the impossible each time out. Our older carpets look practically new each time after cleaning. You can't beat SERVPRO of Lodi!

Connie was a huge help. Crew Members Sonja and Nester were professional and were able to help us find out what was going on in our crawl space. They covered everything in our room as to not get dust on our belongings. They took detailed photos and they were available to explain the damage that happened in our crawl space after the job was done. We also had additional questions after they left and everyone was helpful and attentive. Thank you!

We've been having multiple issues with a rat eating our water lines and damaging our home with water flooding tremendously. Without Tom Lowe from SERVPRO Lodi I might have went Into a deep depression, I mean honestly our house is down to studs and we are displaced with 5 children and 5 pets, but Tom has been so amazing he makes this tragedy so much easier! Him and his team have been on it for every new leak we've had. Thank you so much Tom Lowe we really appreciate you. We have had Eagle construction in the past and they we're so awful I was a bit concerned but all faith is restored that to Tom and his crew at SERVPRO!

I'm updating it to give credit to the great team that worked on our house.  I spoke with Connie Hernandez the most since she was handling our scheduling.  Petra Torres (if I remember correctly) was directly involved in the clean up (all the ladies were super sweet).  Tom Lowe and Paul Medinger were also a huge help with the cleanup and especially for getting our home security online when the internet was briefly unplugged.  I had spoken with each of these people multiple times and was already impressed with their performance and professionalism.

I had these folks clean the carpets in my house a couple of months ago and WOW what a great job they did!! My carpets were supposed to be a dark green but looked almost a brownish/green from all the outside coming inside. When they got done not only were the carpets a dark green again but they were look shiny and brand new. They're a little more money than your average carpet cleaning company but worth every cent!!!  I like the job they did on my carpets so well I had them do my Mom's carpets in her house too and what an amazing job they did there too!! If you want it done right and make your carpets look new again these are the only guys too call.

I recently hired SERVPRO to take care of the Water damage & mold cleanup up at my property. The whole team that assisted me (Tina, Sonja, Christian, Tom & Connie) were very prompt and professional and they did an exceptional job. Would definitely recommend and would hire them again in a heartbeat!

We've used SERVPRO on 2 of our retail post construction cleanup jobs in the last 6 months, they've been on time and have cleaned everything requested. They were also able to take care of an emergency water damage we had, we will be happy to use them again on our future projects

I worked with Sonja as well, when I found a leak in my dishwasher and my insurance called SERVPRO out. While the insurance pretty much told me I'm SOL and on my own, and Sonja was a light in the dark during a stressful time. She stayed with me the entire time the insurance adjuster was out. While she did her inspection she made sure to take the time to explain different scenarios, options and costs (since I'm on my own with that). She was super helpful, made me feel comfortable and really was amazing to work with. Honestly, because of her, SERVPRO is now my #1 choice for any remediation damage. She's a huge asset to her company and was just super during a time when I needed to know someone was on my side

The crew at SERVPRO detailed in their cleaning and drying down of our home.